Initiate Withdrawal
Register a Withdrawal
Would you like to exercise your right of withdrawal and return your order to us? You can easily register your withdrawal and prepare your return via our returns portal.
What happens next?
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Register your withdrawal Enter the required information about your order and select the items you would like to return.
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Prepare your return After completing your registration, you will receive all necessary information for the return. Please pack the items carefully and as completely as possible.
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Send back the goods Return the goods to us according to the provided return instructions. Please keep the proof of shipment until the return has been fully processed.
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Inspection of your return Once your return has been received, it will be inspected by our team.
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Receive your refund After successful processing, we will refund the corresponding amount using the original payment method. Depending on the payment provider, it may take a few business days for the refund to appear in your account.
Important: Registration via the returns portal is intended to simplify the handling of your return. Your statutory rights, in particular your legal right of withdrawal, remain unaffected.
